FAQ

KENANTÉ is a Virtual Interaction tool that makes it possible for you to connect with your consumers, wherever they might be, instantaneously over a Video Call.


Once the app is installed from play store, you need to enter your credentials and log-in. You then need to join the respective scheduled meeting.


Yes, it is available at all the platforms.


KENANTÉ is available across the globe .


You need to have smart phone with 3G /4G network connection.

For Android, it should be at least 4.4 Kitkat OS.

For iOS, it should be greater than 10.

For Web, it should be supporting the latest version of Chrome, Firefox or Safari.


Please reach out to KENANTÉ Help Desk for assistance.


You will get a notification on your app as well as an e-mail from Team KENANTÉ.

You should contact the Help Desk.

We recommend using the earphones. If the issue is still not resolved, please contact the Help Desk.

Please check your internet connection. It is possibly an internet issue.

You need to go back to your meeting screen and re-join the call.

Please check your internet connection. It is possibly an internet issue.

Please check your internet connection. It is possibly an internet issue.

Please reach out to KENANTÉ Help Desk for assistance.